Call
+60125588494
Contact
help@evaboxes.com

FAQ

PRODUCTS

Where are Eva products made?

Eva pads, liners, and tampons are made in Europe and packed specifically for you in Malaysia. Our European partners have been manufacturing feminine products for decades, so they know their stuff!

Are Eva products available in retail stores?

No, Eva products are not available for purchase in retail stores. Eva products can only be found at evaboxes.com.

Do Eva products contain genetically modified organisms (GMOs)?

No, Eva products do not contain any GMOs.

What are the ingredients in Eva pads?

Eva pads contain three ingredients: 100% organic cotton, a plant-based backing, and a non-toxic adhesive.

Eva pads are free of: pesticides, synthetic fibers, dyes, toxins, latex, formaldehyde, and fragrances.

They are certified by ICEA and the Global Organic Textile Standard (GOTS).

What absorbency levels do Eva pads offer?

Eva offers both day pads and night pads. Day pads are perfect for medium flows. Night pads are great for heavier flows and overnight protection.

How do I use a pad?

First, unwrap the pad from the packaging. Then, remove the backing to expose the adhesive and place the pad in your underwear with the adhesive down. Finally, expose the adhesive from the front of the pad to unfold the wings and wrap them around the underside of your underwear.

How often should I change my pad?

We recommend changing your pad every 4-6 hours, though really you can change it as often as you need to depending on your body.

What is the difference between a day pad and a night pad?

Eva offers two types of organic cotton pads: day pads and night pads. Day pads are perfect for medium flows. Night pads are great for heavier flows and overnight protection, as they're a bit longer and wider than day pads.
To be exact, day pads are 24 cm long x 6 cm wide, while night pads are 27 cm long x 7 cm wide. They're both ultra thin pads with wings.

Can Eva pads be used for incontinence?

Yes! Eva pads can be used for incontinence needs.

Are Eva pads tested on animals?

No. Eva pads are cruelty-free and were developed without animal tests.

PAYMENT

What forms of payment do you accept?

We accept all major credit or debit cards via PayPal, and online banking for Malaysian banks via Billplz.

Can I return my order for a refund?

We love our products and we think you will too, but we understand that relationships don't always work out. However, given the intimate nature of our products, we cannot accept returns.

Please feel free to share unused products with a friend or donate them to your local homeless shelter.

SHIPPING

Where do you ship?

We currently only ship to Malaysia.

If you live outside Malaysia, make sure you're signed up for our email list (you can subscribe through the footer of the site) so you can stay looped in on new product launches and shipping expansion announcements!

How much is shipping?

Shipping is RM6 for West/ Peninsular Malaysia and RM11 for East Malaysia (Sabah & Sarawak).

Which carriers do you use to ship Eva orders?

We use Pos Laju.

My shipment hasn't arrived or it arrived damaged. What should I do?

Please email help@evaboxes.com and we'll get things sorted out for you.

The shipment I received was incorrect. What do I do?

If you received the wrong order, please reach out to us at help@evaboxes.com and we'd be happy to resolve the issue.

Where can I track my order?

Each order has a specific tracking number that you will be emailed after your order ships. If you no longer have access to that email, you can request your tracking information by emailing us at help@evaboxes.com.